Digital Products FAQ
Q: Will a physical product be sent to me after purchase?
A: No, our products are digital printables, which means you will not receive a physical item in the mail. Instead, upon completing your purchase, you'll receive an email containing a link to download the high-resolution file. This file can be saved and printed at your convenience, giving you the flexibility to choose your preferred printing method and materials. If you have any questions or encounter issues with the download link, feel free to reach out to our customer support for assistance.
Q: How do I receive my digital printable after purchase?
A: Once your purchase is complete, you will receive an email with a link to download the digital printable file. You can then save it to your computer and print it at your convenience.
For personalized posters, our standard processing time is 2 working days. Once completed, you will receive your customized artwork via email.
Q: What file formats do you provide?
A: Depending on the type of products, our digital printables are typically provided in PDF or JPEG formats (which will be mentioned in the product description at the time of your purchase), ensuring compatibility with a wide range of devices and printers.
Q: Can I customize the digital printables?
A: Yes, many of our digital printables are designed to be customizable. You can often personalize elements such as names, dates, or colors. Check the product description for specific customization options.
Q: What size can I print the digital files?
A: Your order will include high resolution jpg files (300 dpi RGB) in the following popular sizes:
**3:4 ratio
18x24 inches, 6x8 inches, 9x12 inches, 12x16 inches,15x20 inches
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15x20 cm, 24x32 cm, 30x40 cm
**4:5 ratio
16x20 inches, 4x5 inches, 8x10 inches, 12x15 inches, 16x20 inches
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40x50 cm
**2:3 ratio
20x30 inches, 8x12 inches, 10x15 inches, 12x18 inches, 16x24 inches, 20x30 inches
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20x30 cm, 30x45 cm, 60 x 90 cm
**International Paper Size
A1 , A2, A3, A4
22 x 28 inches, 11x14 inches, 28x35.5cm
Presenting the Wall Art Size Guide for your reference:
Q: Can I print the digital files at home?
A: Yes, you can print the digital files at home if you have a high-quality printer. Alternatively, you can use a professional printing service or a local print shop for larger sizes or specialty prints.
Q: Are there limitations on the number of times I can print the file?
A: No, there are usually no limitations on the number of times you can print the digital file for personal use. However, sharing or reselling the files is not allowed.
Q: What paper and ink do you recommend for printing?
A: For optimal results, we recommend using high-quality, heavyweight paper or cardstock. Standard home printer inks or professional printing inks work well for vibrant and long-lasting prints.
Q: Do you offer refunds for digital printables?
A: As digital files are non-returnable and non-refundable, we encourage you to carefully review the product details and preview images before making a purchase. If you encounter any issues with your download, please contact our customer support.
Q: Can I use digital printables for commercial purposes?
A: Unless explicitly stated otherwise, our digital printables are for personal use only. Commercial use, resale, or distribution of the files is not permitted without prior agreement. If you're interested in commercial licensing, please contact us for more information.