Frequently Ask Questions
Shipping within West Malaysia takes between 3 to 5 Business days.
Shipping usually takes between 5 to 7 business days.
Shipping within Singapore takes between 3 to 5 Business days.
Shipping within Indonesia takes between 5 to 7 Business days.
We ship from our warehouses in Malaysia, Singapore and Indonesia.
Yes, we accommodate self-pick-ups, provided that you inform us via email (firstname.lastname@example.org) with your order number immediately after making your purchase. Please also allow us 24 hours to prepare your purchase for self-pick-up, as we use a third-party inventory system to sort our orders.
baba baa ships internationally to countries outside our usual delivery areas upon request.Please contact us via email@example.com with your chosen product and address, and we will get back to you with a quote for shipping. We ship internationally via Aramex, which typically takes 14 business days for delivery. Customers in Australia and New Zealand may visit this site for a list of our resellers. Note: As we may be swamped with orders, please do nudge us should you not receive a quote within 24 hours.
Unfortunately, we’re currently unable to fulfill requests for same-day deliveries or pick ups.We currently use a third-party warehouse service, which requires that order processing take at least one day. However, you may arrange for a self-pick-up the next day from ourwarehouse.
We’re sorry to hear that your order hasn’t arrived on time! Please note that during festive seasons and popular sales periods, warehouses and couriers will typically be overwhelmed with orders.In any case, if you’d like us to check up on your purchase and delivery, please drop us an email at firstname.lastname@example.org along with your order number so we can directly attend to your issue.
All our books can be operate using AAA batteries.
For newborn babies: English Rhymes and Lullabies.
6 months and above: Rasa Sayang, Tepuk Amai-Amai, or English Rhymes and Lullabies.
1 – 4 years: Song book series or the Press-and-Learn series.
4-6 years: Press-and-Learn series, Story Series.
The Sing-and-Record version comes with more songs and has the ability to record your own voice.The Pocket Sound Book is much more lightweight and portable, and features some of the most famous Malaysian folk songs.
Please try turning on the power and selecting a language on page 3. If this still doesn’t work, please send us a video of the problem to email@example.com, along with your order number), and we’ll get in touch to assist you.
We do not provide warranties for any of our sound books, nor do we have any service centres at the moment. If you’re facing any issues with your baba baa sound books, please send us a video showing the problem to firstname.lastname@example.org, along with your order number, and we’ll get in touch to assist you.
All our books come delivered in our own elegantly-designed boxes and signature bubble mailers. If you’re buying our books as gifts, you’ll be happy to know that they’re already packaged for the occasion! :)
Surething! We can attach a simple note to your order (A4 size). Please contact us at(insert contact address) with your order number and custom message immediately after your purchase, as we won’t be able to attach your message once your order leaves our warehouse.
Still have questions?
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